Ivanti Training & Support

Service Quality’s award-winning Service Management solutions demonstrate the power of automation processes to manage enterprise services like no other.

Ivanti Training & Support


Not only are our team technically brilliant, but they also have a knack for intimately understanding your organisational culture, people, and technical quirks to offer the best in personalised service.

Service Quality is committed to supporting our clients' end-to-end, with actionable, best practice short courses to bring your team up to speed. It's also why we provide Australian based 24/7 support to all of our clients. Our service extends beyond troubleshooting, so you don't have to spend countless hours on the online University or the learning portal to find answers because we are already doing that! Service Quality is the preferred implementation partner for the Ivanti suite of products and has many years of experience with Australian businesses of all shapes and sizes.

One of the many benefits of using a Ivanti Partner like Service Quality is access to our vast knowledge base – it's rare to come across a problem we haven't already solved – we probably wrote the guide! Our team is heavily involved in the online Communities and actively collaborates with the thousands of members within. It may be something as simple as navigating to the most appropriate content on the Video Learning Library, downloading the latest versions and updates, or something more complex which requires a more robust consultation approach.

87% of our customers have extended their service management implementations beyond their IT department.

IvanTi Software


The core of your business success starts with trained professionals. Service Quality delivers training solutions for individuals and businesses from large enterprises to small organisations, in multiple learning formats. We’ll help you implement a strategy for training and educating a capable, confident and engaged team.

Whether you are new to the solution or an established professional, Service Quality’s training options will give you the product expertise you need to succeed. Suppose you are yet to implement an ITSM solution for your business (or have partly implemented a solution yourself). In that case, our course on Administration Foundations is a great place to start.


Administration Foundations

Cherwell Administration Foundations - This four-day course based on Cherwell Service Management content provides instructor-guided hands-on practice with the basic features and functions of Cherwell Service Management, along with the methodology for using it. Service Quality delivers training as Instructor lead short courses.

Our team members are ITIL v4 certified and built around our deep understanding of your business, how you use the platform and your execution goals.

Service Quality is the preferred Australian Implementation & Training for all Cherwell and Ivanti services. We have a program to fit your timeline, budget, requirements and for any combination of products. Contact us now for Course Dates and availability or to organise a consultation.


Our Course Objectives

Apply Cherwell’s best practices for Service Catalogs
Evaluate the OOTB content for reuse
Apply basic modifications to the OOTB workflows, forms, and grids
Modify the OOTB self-service portal
Create simple dashboards, metrics, and reports
Import a Cherwell-developed mApp