Cherwell Training & Support

Service Quality’s custom implementations of Cherwell’s ESM platform demonstrates the power of automation processes to manage IT services like no other.



Service Quality is committed to supporting our clients’ end-to-end, with actionable, best practice short courses to bring your team up to speed. It’s also why we provide Australian based 24/7 support to all of our clients. Our service extends beyond troubleshooting, so you don’t have to spend countless hours on Cherwell University or the Cherwell learning portal to find answers, because we are already doing that! Service Quality is the preferred implementation partner for Cherwell Products and has many years of experience with Australian businesses of all sorts. We will work with your team collaboratively to gain a deep understanding of your organization and requirements for the platform.

One of the many benefits of using a Cherwell Partner like Service Quality is access to our vast knowledge base – it’s rare to come across a problem that hasn’t already been solved somewhere else – we probably wrote the guide! Our team is heavily involved in the Cherwell Community and actively collaborates with the thousands of members within. It may be something as simple as navigating to the most appropriate content on the Video Learning Library, downloading the latest versions and updates, or something more complex which requires a more robust consultation approach.

83% of our customers have extended their Cherwell Implementation beyond their IT department.



The core of your business success starts with trained professionals. Service Quality delivers training solutions for individuals and businesses from large enterprises to small organizations, in multiple learning formats. We’ll help you implement a strategy for training and educating a capable, confident and engaged team.

Whether you are new to the solution or an established professional, Service Quality’s training options will give you the product expertise you need to succeed  If you have yet to implement an ITSM solution for your business (or have partly implemented a solution yourself), our course on Cherwell Administration Foundations is a great place to start.


Administration Foundations

Cherwell Administration Foundations - This 4 day course based on Cherwell Service Management content is intended to provide instructor-guided hands-on practice with the basic features and functions of Cherwell Service Management, along with the methodology for using it.  Service Quality delivers training as Instructor lead short courses.

Our team members are ITIL v3 certified and built around our deep understanding of your business, how you use the platform and what your execution goals are.

Service Quality is the preferred Australian Implementation & Training for all cherwell services.  We have program to fit your timeline, budget, requirements and for any combination of products. Contact us now for Course Dates and availability, or to organize a consultation.


Our Course Objectives

Apply Cherwell’s best practices for Service Catalogs
Evaluate the OOTB content for reuse
Apply basic modifications to the OOTB workflows, forms, and grids
Modify the OOTB self-service portal
Create simple dashboards, metrics, and reports
Import a Cherwell-developed mApp