The Service Quality team are experts in what we do. Whether we are working with you to implement, extend, or improve on an existing Cherwell or Ivanti implementation, or assisting you with your Cyber Security posture, we can provide our award-winning execution approach to your business needs.
Modern day solutions for the modern day enterprise
HR SERVICE MANAGEMENT
In today’s digital world, employees expect HR to deliver real-time, on-demand services—but that’s easier said than done. Service Quality HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and on-boarding, along with a self-service portal for better and more productive employee service experiences.
IT SERVICE MANAGEMENT
Neurons for ITSM is the most flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can quickly scale and adapt to meet your specific business needs.
Service Quality's Facilities Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omnichannel communication, and more. Service Quality helps modernize and optimize facilities management processes and provide a better service experience for employees.
FINANCE & PROCUREMENT
Service Quality’s Finance & Procurement solution provides powerful functionality to both end-users and finance staff. For example, using Ivanti’s automation platform, Finance and Procurement teams can utilise “request-type” workflows, where requests are approved, qualified, assigned, and completed. As a result, businesses can automate common workflows, gain insight into data trends and provide a better user experience for end-users.
Learn from our product experts why so many organisations utilise the Ivanti solutions to discover, manage, secure and service their enterprise.
With an unrivalled automation engine, flexible form design, powerful reporting capability, and a highly configurable user interface, there's virtually nothing you can't accomplish with Ivanti.
Ivanti’s codeless design architecture means easy customization and configuration, seamless integration with other solutions, and hassle-free upgrades every time.
Choose from subscription or perpetual pricing, on-premises or SaaS, and the ability to switch anytime. Enjoy all-inclusive, licensing, with no hidden or unanticipated costs.
Ivanti Software Solutions
Our award-winning security and service management practices define, design, deploy and integrate Ivanti solutions into your enterprise. Our team has extensive knowledge using the Ivanti suite of solutions and have successfully delivered over 500+ projects, which is why we are the preferred Australian implementation partner. In addition, the Service Quality team are experts in what we do, profoundly understanding people, processes, and technology. So whether we are working with you to extend and improve on an existing implementation or deliver an entirely new solution, we can provide our award-winning execution approach to your business needs.
“Ivanti Service Management capabilities were the best match for Shine. It met all of our requirements and has enabled our IT group to provide rapid support to our end users across Australia and New Zealand”.
Every business has different goals, circumstances and requirements, and leveraging a bespoke, streamlined service delivery model under a single platform means cutting out disparate systems and promotes the usability and organizational engagement with Cherwell’s ESM Solution. Adding Service Quality’s significant experience into the equation grants our customers a unique, multi department platform to solve service delivery issues.
Advyza lets you communicate information about IT service interruptions with incredible precision and ease – only ever notifying those who are genuinely affected by an outage. This game-changing communication system dynamically learns what your customers use, revolutionising the way you communicate.
Bomgar Remote Support allows you to provide remote assistance through firewalls to desktops, servers, POS systems, and mobile devices. We even have native Android and iOS apps for support technicians. Whether you deploy on-premises or in the cloud, Bomgar offers the highest levels of security.
The core of your business success starts with trained professionals. Service Quality delivers training solutions for individuals and businesses from large enterprises to small organizations, in multiple learning formats. We’ll help you implement a strategy for training and educating a capable, confident and engaged team.
Service Quality is committed to supporting our clients’ end-to-end, with actionable, best practice short courses to bring your team up to speed. It’s also why we provide Australian based 24/7 support to all of our clients.
One of the many benefits of using a Ivanti Partner like Service Quality is access to our vast knowledge base – it’s rare to come across a problem that hasn’t already been solved somewhere else.
Founded in 2007, Service Quality survives on a simple but powerful idea: empower you to do more with your Service Management and Security solutions. With cutting-edge support and an award-winning security and service management practice, you can be sure that Service Quality will help maximize your investment with Ivanti's suite of solutions.