The Service Quality team are experts in what we do – whether we are working with you to extend and improve on an existing Cherwell Service Management implementation, or whether we are delivering entirely new solution, we can provide our award-winning execution approach to your business needs.
THE MODERN SOLUTION FOR ESM
HR SERVICE MANAGEMENT
In today’s digital world, employees expect HR to deliver real-time, on-demand services—but that’s easier said than done. Service Quality HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and on-boarding, along with a self-service portal for better and more productive employee service experiences.
IT SERVICE MANAGEMENT
Cherwell Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility. With Cherwell, you can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond—all with fewer headaches and lower costs.
Cherwell's Facilities Management solution enables facilities teams to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. With an intuitive user portal, omni-channel communication, and more, Cherwell helps modernize and optimize facilities management processes and provide a better service experience for employees.
FINANCE & PROCUREMENT
Service Quality’s Finance & Procurement solution provides powerful functionality to both end users and finance staff. By using Cherwell’s automation platform, Finance and Procurement teams can utilise “request-type” workflows, where requests are approved, qualified, assigned, and completed. As a result, businesses are able to automate common workflows, gain insight into data trends and provide a better user experience for end users.
Learn from our product experts on why so many organisations utilise the Cherwell Service Management Platform to power their service management capability.
From comprehensive ITIL support to a world-class IT self-service portal to intuitive reporting and dashboards, there's virtually nothing you can't accomplish with Cherwell.
Cherwell’s codeless design architecture means easy customization and configuration, seamless integration with other solutions, and hassle-free upgrades every time.
Choose from subscription or perpetual pricing, on-premises or SaaS, and the ability to switch anytime. Enjoy all-inclusive, concurrent licensing, with no hidden or unanticipated costs.
Our award-winning Cherwell Professional Services team is responsible for defining, designing and deploying your Cherwell Service Management. Our team has extensive knowledge using the Cherwell platform, which is in part why we are the preferred Australian implementation partner of the Cherwell suite of products. The Service Quality team are experts in what we do – so whether we are working with you to extend and improve on an existing implementation, or whether we are delivering entirely new implementation, we can provide our award-winning execution approach to your business needs.
“Cherwell’s Service Management capabilities were the best match for Shine. It met all of our requirements and has enabled our IT group to provide rapid support to our end users across Australia and New Zealand”.
Every business has different goals, circumstances and requirements, and leveraging a bespoke, streamlined service delivery model under a single platform means cutting out disparate systems and promotes the usability and organizational engagement with Cherwell’s ESM Solution. Adding Service Quality’s significant experience into the equation grants our customers a unique, multi department platform to solve service delivery issues.
Advyza lets you communicate information about IT service interruptions with incredible precision and ease – only ever notifying those who are genuinely affected by an outage. This game-changing communication system dynamically learns what your customers use, revolutionising the way you communicate.
Bomgar Remote Support allows you to provide remote assistance through firewalls to desktops, servers, POS systems, and mobile devices. We even have native Android and iOS apps for support technicians. Whether you deploy on-premises or in the cloud, Bomgar offers the highest levels of security.
The core of your business success starts with trained professionals. Service Quality delivers training solutions for individuals and businesses from large enterprises to small organizations, in multiple learning formats. We’ll help you implement a strategy for training and educating a capable, confident and engaged team.
Service Quality is committed to supporting our clients’ end-to-end, with actionable, best practice short courses to bring your team up to speed. It’s also why we provide Australian based 24/7 support to all of our clients.
One of the many benefits of using a Cherwell Partner like Service Quality is access to our vast knowledge base – it’s rare to come across a problem that hasn’t already been solved somewhere else.
Born in 2007, Service Quality was founded on a simple, but powerful idea: to empower you to do more with the Cherwell Service Management Platform. With cutting-edge support and an award-winning professional services team, you can be sure that Service Quality will help maximize your investment with the Cherwell Service Management platform.