The Service Quality team are experts in what we do – so whether we’re working with you to extend and improve on and existing implementation, or complete an entirely new implementation, we can provide our award-winning execution approach to your business needs.
Our award-winning Cherwell Professional Services Team is responsible for the design implementation and configuration of Cherwell Service Management solution to support your business needs. Our team has a wealth of knowledge using the Cherwell platform, which is in part why we are the preferred Australian implementation partner of Cherwell Products. The Service Quality team are experts in what we do – so whether we’re working with you to extend and improve on and existing implementation, or complete an entirely new implementation, we can provide our award-winning execution approach to your business needs.
Comprised of dedicated Project Managers, Implementation Specialists, Process Experts, Certified Product Trainers, and Support Analysts, Service Quality’s Professional Services team brings valuable industry experience and in-depth product knowledge to every project, under a number of Project Management Methodologies including PRINCE2 & AGILE. By partnering with Service Quality, our clients enjoy the benefits of Cherwell’s unparalleled ESM Platform and Service Quality’s years of experience and unique perspective.
The Service Quality team are experts in what we do – so whether we’re working with you to extend and improve on and existing implementation.
Ensuring your implementation meets ITIL framework and other industry standards makes the environment in which you operate a translatable and familiar experience in a growing or changing team. Standardizing the selection, planning, delivery and maintenance of your IT Services will improve efficiency and achieve predictable service delivery. Service Quality only employs ITIL Certified staff to ensure its compliance in your organization will be reached.
No distance is too far, we’re experts in conveying complex concepts to stakeholders with varying levels of experience with ITSM technology. Our remote implementation consulting services mean we don’t need to be onsite to assist with operational or configuration challenges.
It’s not uncommon that organisations will look to migrate legacy data across to their Cherwell implementation. Service Quality manages the migration of one ITSM suite onto the Cherwell Platform bringing across important and sensitive data. We ensure that none of the functionality is lost when moving away from alternative products like ServiceNow, Remedy BMC, Ivanti, ManageEngine or Atlassian and ensure the process is as seamless and pain free as possible.
We will develop dash-boarding and reporting tools that enable your team to operate efficiently, as well as be able to provide metrics to senior leadership within the business that translates to business performance, and not just departmental standards and KPI’s.
Our delivery model ensures that your interaction with us is clear and that as a valued customer your needs are looked after every step of the way through implementation, into support and beyond. We work using PRINCE2 & AGILE methodologies, depending on the needs of the client.
We understand all organisations are different – with different budgets, business objectives, deadlines and resources constraints. Our many years of experience deploying successful Service Management implementation have proven that a phased approach with specific validation checkpoints is the best formula for success. These phases are tailored to meet your needs and requirements.
PRINCE2 & AGILE
Our key focus for all Implementations is to empower our customers with as much knowledge as possible to ensure on-going success and maturity moving forward. Knowledge transfer and ongoing training are just a few of the ways we achieve this. Experience in working with a variety of project management methodologies grants Service Quality the flexibility and diligence to execute any implementation with success.
The methodologies can be unified in certain projects where there required, combining structure with flexibility. Service Quality will work with your business to define the best approach to execution based on the business needs. A dedicated Project Manager will be assigned to you to assist and oversee all activities from initial engagement through to completion and sign-off.
PRINCE2 illustrates the importance of processes in execution. It is best described as a linear methodology, going through the steps sequentially and ensuring rigorous adherence to structure, process and handover.
AGILE and it’s many variants excel in adaptability, and where problem definitions may be more nebulous. The viability of this execution approach can be demonstrated by its approach to changes of direction during the project, whether it is user or customer requirements.