Leaders in Cherwell Services.

The Service Quality team are experts in what we do – so whether we’re working with you to extend and improve on and existing implementation, or complete an entirely new implementation, we can provide our award-winning execution approach to your business needs.

CHERWELL SOFTWARE

Award-winning Cherwell Professional Services Team

Our award-winning Cherwell Professional Services Team is responsible for the design implementation and configuration of Cherwell Service Management solution to support your business needs. Our team has a wealth of knowledge using the Cherwell platform, which is in part why we are the preferred Australian implementation partner of Cherwell Products. The Service Quality team are experts in what we do – so whether we’re working with you to extend and improve on and existing implementation, or complete an entirely new implementation, we can provide our award-winning execution approach to your business needs.

Comprised of dedicated Project Managers, Implementation Specialists, Process Experts, Certified Product Trainers, and Support Analysts, Service Quality’s Professional Services team brings valuable industry experience and in-depth product knowledge to every project, under a number of Project Management Methodologies including PRINCE2 & AGILE. By partnering with Service Quality, our clients enjoy the benefits of Cherwell’s unparalleled ESM Platform and Service Quality’s years of experience and unique perspective. 

Services that power your business

The Service Quality team are experts in what we do – so whether we’re working with you to extend and improve on and existing implementation.

Our Approach

We partner with you.

Our delivery model ensures that your interaction with us is clear and that as a valued customer your needs are looked after every step of the way through implementation, into support and beyond. We work using PRINCE2 & AGILE methodologies, depending on the needs of the client.

We understand all organisations are different – with different budgets, business objectives, deadlines and resources constraints. Our many years of experience deploying successful Service Management implementation have proven that a phased approach with specific validation checkpoints is the best formula for success. These phases are tailored to meet your needs and requirements.

PRINCE2 & AGILE

Project Management Methodologies

Our key focus for all Implementations is to empower our customers with as much knowledge as possible to ensure on-going success and maturity moving forward. Knowledge transfer and ongoing training are just a few of the ways we achieve this. Experience in working with a variety of project management methodologies grants Service Quality the flexibility and diligence to execute any implementation with success. 

The methodologies can be unified in certain projects where there required, combining structure with flexibility. Service Quality will work with your business to define the best approach to execution based on the business needs. A dedicated Project Manager will be assigned to you to assist and oversee all activities from initial engagement through to completion and sign-off. 

PRINCE2

PRINCE2 illustrates the importance of processes in execution. It is best described as a linear methodology, going through the steps sequentially and ensuring rigorous adherence to structure, process and handover.

AGILE

AGILE and it’s many variants excel in adaptability, and where problem definitions may be more nebulous. The viability of this execution approach can be demonstrated by its approach to changes of direction during the project, whether it is user or customer requirements.