Apr 23, 2024

Shifting Left with Proactive Service Management

As organisations face increasing complexities in their IT environments, the demand for more innovative, efficient solutions has never been greater, with most looking to Generative AI as their savour. However, what if your organisation could identify and remediate issues with technology before the impact is realised?

Guess what, you can.

This is where Ivanti Neurons for Healing steps in, revolutionising Service Management with its proactive and preventative approach to service management. However, before we discuss how this innovative technology has shifted the paradigm, let's explore the evolution of Service Management.

The Evolution of ITSM

Traditional Service Management solutions have long been focused on reactive approaches to incidents and issues. A problem arises, and the IT team responds. While this model has served its purpose, it often leads to downtime, frustrated end-users, and costly resolutions. The true power of Service Management lies in its ability to predict and prevent issues before they occur, creating a seamless and efficient user experience

Ivanti Neurons for Healing

Ivanti Neurons for Healing is more than just another Service Management solution. It represents a paradigm shift in the industry. Unlike traditional solutions focusing on fixing problems, Ivanti Neurons for Healing takes a proactive approach. Powered by AI and machine learning, it identifies and resolves potential issues before they impact users, setting a new standard in Service Management.

Proactive Service Management

One of the standout features of Ivanti Neurons for Healing is its proactive service management capabilities. The platform can identify patterns and trends that indicate potential issues by analysing vast amounts of data from across the IT environment. This early detection allows IT teams to take action before users are even aware of a problem, significantly reducing disruptions and boosting productivity.

Let's say there's a critical server in your IT environment. If Ivanti Neurons for Healing detects a pattern of increasing CPU usage on this server, it can automatically allocate additional resources or alert the IT team to investigate further. This proactive approach prevents downtime and frees IT staff to focus on more strategic initiatives, driving innovation within the organisation.

Preventative Maintenance

Another powerful feature of Ivanti Neurons for Healing is its ability to enable preventative maintenance. The platform can predict when hardware or software components are likely to fail by analysing historical data and performance metrics. This foresight allows IT teams to schedule maintenance during off-peak hours, avoiding disruptions to normal operations.

Imagine receiving an alert that a hard drive will likely fail within the next week. With Ivanti Neurons for Healing, IT can proactively replace the drive during a scheduled maintenance window, preventing a potential outage and ensuring smooth operations.

End User Experience

At the heart of Ivanti Neurons for Healing is a commitment to enhancing the user experience. Organisations can deliver a more reliable and consistent service to end-users by preventing issues before they occur. This not only improves productivity but also boosts user satisfaction.


In a digital age where downtime is costly, and user expectations are higher than ever, Ivanti Neurons for Healing stands out as a game-changer in Service Management. Its proactive and preventative approach empowers organisations to stay ahead of issues, drive efficiency, and deliver a superior user experience.

By harnessing the power of AI and machine learning, Ivanti is paving the way for a new era of ITSM—one where problems are anticipated and resolved before they impact users. As organisations continue to navigate the complexities of modern IT environments, solutions like Ivanti Neurons for Healing will be indispensable in unlocking efficiency and innovation.

About Service Quality:

Founded in 2007, Service Quality survives on a simple but powerful idea: empower you to do more with your Service Management and Security solutions. With cutting-edge support and award-winning security and service management practices, you can be sure that Service Quality will help maximise your Service Management investment. Today, hundreds of thousands of users rely daily on Service Management and Security solutions designed and implemented by Service Quality to make their work flow.

Written By: Angus Kenny - Director, Enterprise Solutions