Book Demo Get Pricing
Service Quality provides a personal approach to each and every Cherwell Software implementation project, enabling your organisation to meet its unique business requirements and quickly realise the value from its investment.
Our Cherwell Professional Services Team
Comprised of dedicated Engagement Managers, Implementation Specialists, Trainers, and Support Analysts, the Cherwell Professional Services team brings valuable industry experience and in-depth product knowledge to every project. Each of our consultants carry extensive qualifications including:
Services We Offer
Our Professional Service team understands how to design and configure Cherwell Service Management to support your business needs.
We offer the following services:
We live by our company values and as our name suggests we are passionate about delivering our services to the highest possible standard and most importantly to the satisfaction of our Customers. Our delivery model, ensures that your interaction with us is clear and that as a valued customer your needs are looked after every step of the way through implementation, into support and beyond.
Service Quality understands all organisations are different – with different budgets, business objectives, deadlines and resources constraints. Our many years of experience deploying successful Service Management implementation have proven that a phased approach with specific validation checkpoints is the best formula for success. These phases are tailored to meet your needs and requirements.
One of our key focuses for all Implemenations is to Empower our customers with as much knowledge as possible during the Implementation to ensure on-going success and maturity moving forward. The Service Quality team are passionate about Knowledge Transfer to empower your users and administrators. Our aim is to provide real value and help our customers build their platform for success without the complexity and the cost normally associated with ITSM solutions.
Service Quality will work collaboratively with your team throughout the implementation process to ensure that your Project is a complete success. A dedicated Engagement Manager will be assigned to you to assist and oversee all activities from initial engagement through to completion and sign-off.